Frequently Asked Questions
How will you promote my property and increase bookings?
We list your property across top booking platforms, manage dynamic pricing, and use professional photos and descriptions to maximize visibility. We also optimize your listing on our website and partner channels to ensure consistent, high-quality exposure.
How are payments processed, and when do I receive my payouts?
All guest payments are securely processed through our reservation system. Once a booking is confirmed and the guest's payment clears, your payout is forwarded according to the agreed schedule. You’ll receive clear statements showing each reservation, payment, and fee.
Who handles communication with guests?
We manage all guest communication—from inquiries and booking confirmations to check-in instructions, support during the stay, and follow-up after checkout. Our team provides 24/7 assistance to ensure a smooth experience for every guest.
How do you handle cleaning, maintenance, and repairs?
We coordinate professional cleaning after every stay and schedule regular maintenance checks. If any issue arises, we arrange repairs promptly and inform you of any significant findings or costs. Our goal is to keep the property in top condition year-round.
What fees do you charge, and what do they include?
Our management fee covers listing creation and optimization, reservation management, guest communication, check-in coordination, and ongoing support. Additional costs may apply for repairs, specialized maintenance, or extra services, and these are always communicated in advance.
Do I have access to my reservations and property information?
Yes. You can access your owner dashboard at any time. Through it, you can view reservations, block dates for personal use, track payouts, and monitor your property's performance. You remain fully informed and in control while we manage the day-to-day operations.